Tag Archives: listening

Effective sales tools – your Customer Service?

By Jo | Published: September 9, 2010
I believe that good customer service is a path to increased sales  & strong cusotmer loyalty. I believe that as a function within an organisation it is undervalued because it is under utilised. I recently delivered a customer service programme to group of individuals.  As part of the programme we reflected on a number of [...]
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Listening? or blah blah blah…

By Jo | Published: March 22, 2010
I am currently in the process of upgrading my car.  On the way out of a meeting recently, I saw a garage that sells the model of car I am after & decided to have a chat with a salesperson.  I decided to test if he was really listening to what I wanted. For me [...]
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Path of least Resistance

By Jo | Published: February 16, 2010
For those sailors amongst you (or if you have ever walked in a very strong wind)  you know that when heading upwind you need to tack,  like a zig zag shape. If you head straight into the wind you are stopped by the force of  resistance. We need to figure out this path when dealing [...]
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Getting people on your side

By Jo | Published: January 11, 2010
A bank teller tells his story – “A man came into the  bank to open an account. I gave him the usual forms to fill out. Some of the questions he answered willingly, but there were others he flatly refused to answer. Before I began the study of human relations, I would have told this [...]
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