I believe that good customer service is a path to increased sales & strong cusotmer loyalty. I believe that as a function within an organisation it is undervalued because it is under utilised. I recently delivered a customer service programme to group of individuals. As part of the programme we reflected on a number of [...]
Jo Brennan has 15 years international experience in Senior management roles in sales, marketing & people management, working in software, hardware, retail & recruitment sectors. Read more...
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Effective sales tools – your Customer Service?