Tag Archives: building relationships

‘Giving A Start’ to new businesses

By Jo | Published: February 3, 2011
Ireland is far from beaten and despite the recession and negativity there are hundreds of entrepreneurs who have great ideas and who need support to get up and running. Businesses successfully established and operating in 11 Patrick Street in Kilkenny have come together to reach out and give back some of their knowledge, experience, and [...]
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Effective sales tools – your Customer Service?

By Jo | Published: September 9, 2010
I believe that good customer service is a path to increased sales  & strong cusotmer loyalty. I believe that as a function within an organisation it is undervalued because it is under utilised. I recently delivered a customer service programme to group of individuals.  As part of the programme we reflected on a number of [...]
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Lessons in Leadership

By Jo | Published: September 3, 2010
I recently read this article & thought that of all the material I have read on leadership this is  a very practical approach to a skill (not sure if that is the right word) that eludes so many people. When I think back on all the bosses I have had or reflect on the many [...]
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Listening? or blah blah blah…

By Jo | Published: March 22, 2010
I am currently in the process of upgrading my car.  On the way out of a meeting recently, I saw a garage that sells the model of car I am after & decided to have a chat with a salesperson.  I decided to test if he was really listening to what I wanted. For me [...]
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The Magic of Storytelling in Business

By Jo | Published: March 12, 2010
I read recently that back in old Ireland, the storyteller was one of the most important people in old Irish society,  second in social ranking to the lawmakers.  Seanchai is Irish for “storyteller” or “old talker” to get closer to the actual meaning. What a wonderful way to get your message across by telling an [...]
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Order takers to Order makers

By Jo | Published: February 2, 2010
Oh how our world has changed. Back then , we sat in our nice cars, picked up the phone every now & then & waited for the orders to come in.  Good customer service was not in fashion, we didn’t need to be nice to them.  Sales were good so there was no need to [...]
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