Excellence in Customer Service – an Effective sales tool

Aim:

The aim of this course is to provide participants with an awareness of how they are working today & how they can use their customer service as a more effective sales tool towards growing the company. This is done by firstly building an awareness of where they as an individual are right now in their role.  The course will build an awareness of where each individual needs to focus so they can go away with an action plan that can be incorporated into future coaching or development plans .

Topics covered:

• Ingredients for excellent customer service – where are you today
• Importance of excelling in this area, what it can offer your company
• Standards of excellence for your customers
• Communicating with your customers, questioning & building rapport
• Proactive vs reactive strategy
• Dealing with the difficult ones
• Problem solving for your customer – going the extra mile
• Build a proactive plan for future excellence

All of our programmes are highly interactive & encourage participation through organised brainstorming, roleplays  & workshops.

Participants of this course should leave with following tools:

1. List of proactive steps they can take to improve customer service
2. An action plan for their own self development.