Category Archives: Uncategorized

‘Giving A Start’ to new businesses

By Jo | Published: February 3, 2011

Ireland is far from beaten and despite the recession and negativity there are hundreds of entrepreneurs who have great ideas and who need support to get up and running. Businesses successfully established and operating in 11 Patrick Street in Kilkenny have come together to reach out and give back some of their knowledge, experience, and [...]

Also posted in Excellence, Leadership, building relationships, coaching | Tagged achievement, action setting, building relationships, coaching, goal setting, positive attitude, proactive, success | Leave a comment

Maximisie your conversations

By Jo | Published: November 8, 2010

Having conversations with prospects, customers is always good but are you really getting the most out of them? How many times have you hung up the phone or walked away from someone & said to yourself … “I should have asked them….”!!! If you have a particular objective to achieve in speaking to someone are [...]

Also posted in Customer Service, Excellence, Make an Impression, Sales, building relationships | Leave a comment

Effective sales tools – your Customer Service?

By Jo | Published: September 9, 2010

I believe that good customer service is a path to increased sales & strong cusotmer loyalty. I believe that as a function within an organisation it is undervalued because it is under utilised. I recently delivered a customer service programme to group of individuals. As part of the programme we reflected on a number of [...]

Also posted in Customer Service, Excellence, Featured, Leadership, Sales | Tagged building relationships, coaching, customer service, listening, proactive, Sales, success | Leave a comment

Lessons in Leadership

By Jo | Published: September 3, 2010

I recently read this article & thought that of all the material I have read on leadership this is a very practical approach to a skill (not sure if that is the right word) that eludes so many people. When I think back on all the bosses I have had or reflect on the many [...]

Also posted in Excellence, Featured, Leadership, achievement, building relationships | Tagged achievement, building relationships, leadership, proactive, success | Leave a comment

For real achievement – break it down

By Jo | Published: June 14, 2010

Ok so you have a goal, the golden acorn in our sights . So how do you go about achieving it & then hang onto it? The initital euphoria of your new idea may wear off or you realise that actually your goal is going to take much longer to attain than you initially thought. [...]