Category Archives: Sales

Maximisie your conversations

By Jo | Published: November 8, 2010
Having conversations with prospects,  customers is always good but are you really getting the most out of them?  How many times have you hung up the phone or walked away from someone & said to yourself … “I should have asked them….”!!! If you have a particular objective to achieve in speaking to someone are [...]
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Effective sales tools – your Customer Service?

By Jo | Published: September 9, 2010
I believe that good customer service is a path to increased sales  & strong cusotmer loyalty. I believe that as a function within an organisation it is undervalued because it is under utilised. I recently delivered a customer service programme to group of individuals.  As part of the programme we reflected on a number of [...]
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Positive attitude attracts business

By Jo | Published: June 21, 2010
A landscape gardener ran a business that had been in the family for two or three generations. The staff were happy, and customers loved to visit the store, or to have the staff work on their gardens or make deliveries – anything from bedding plants to ride-on mowers. For as long as anyone could remember, [...]
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Leading the way

By Jo | Published: April 14, 2010
I took some time over the Easter break to spend a few days on west coast.  Luckily the weather improved & I was able to stand on Europes’ most westerly coast & take in the amazing scenery. In midst of taking all this in it reminded me of how insignificant  we can be & how [...]
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Values in Business

By Jo | Published: March 29, 2010
In looking at goal setting with one of my clients recently , the subject of values came up for his business & what he wanted his business to represent & look like in the future. Our discussion led to developing partnerships with companies,  people who have a similar view to quality, how they sell themselves [...]
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Listening? or blah blah blah…

By Jo | Published: March 22, 2010
I am currently in the process of upgrading my car.  On the way out of a meeting recently, I saw a garage that sells the model of car I am after & decided to have a chat with a salesperson.  I decided to test if he was really listening to what I wanted. For me [...]
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The Magic of Storytelling in Business

By Jo | Published: March 12, 2010
I read recently that back in old Ireland, the storyteller was one of the most important people in old Irish society,  second in social ranking to the lawmakers.  Seanchai is Irish for “storyteller” or “old talker” to get closer to the actual meaning. What a wonderful way to get your message across by telling an [...]
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Path of least Resistance

By Jo | Published: February 16, 2010
For those sailors amongst you (or if you have ever walked in a very strong wind)  you know that when heading upwind you need to tack,  like a zig zag shape. If you head straight into the wind you are stopped by the force of  resistance. We need to figure out this path when dealing [...]
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Order takers to Order makers

By Jo | Published: February 2, 2010
Oh how our world has changed. Back then , we sat in our nice cars, picked up the phone every now & then & waited for the orders to come in.  Good customer service was not in fashion, we didn’t need to be nice to them.  Sales were good so there was no need to [...]
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Getting people on your side

By Jo | Published: January 11, 2010
A bank teller tells his story – “A man came into the  bank to open an account. I gave him the usual forms to fill out. Some of the questions he answered willingly, but there were others he flatly refused to answer. Before I began the study of human relations, I would have told this [...]
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