Category Archives: Excellence

Let The Great World Spin

By Jo | Published: June 2, 2011

I have just finished reading this inspiring book by Colum McCann on the wonderful story of Philippe Petit who walked on a tightrope between the twin towers. Inspiring for me because of the actions of one man & but also because it looks at the thoughts & perspectives of those people who were looking on [...]

Also posted in Featured, Leadership, New perspective, achievement, goal setting | Tagged achievement, coaching, goal setting, leadership, positive attitude, story telling, success | Leave a comment

‘Giving A Start’ to new businesses

By Jo | Published: February 3, 2011

Ireland is far from beaten and despite the recession and negativity there are hundreds of entrepreneurs who have great ideas and who need support to get up and running. Businesses successfully established and operating in 11 Patrick Street in Kilkenny have come together to reach out and give back some of their knowledge, experience, and [...]

Also posted in Leadership, Uncategorized, building relationships, coaching | Tagged achievement, action setting, building relationships, coaching, goal setting, positive attitude, proactive, success | Leave a comment

Maximisie your conversations

By Jo | Published: November 8, 2010

Having conversations with prospects, customers is always good but are you really getting the most out of them? How many times have you hung up the phone or walked away from someone & said to yourself … “I should have asked them….”!!! If you have a particular objective to achieve in speaking to someone are [...]

Also posted in Customer Service, Make an Impression, Sales, Uncategorized, building relationships | Leave a comment

Effective sales tools – your Customer Service?

By Jo | Published: September 9, 2010

I believe that good customer service is a path to increased sales & strong cusotmer loyalty. I believe that as a function within an organisation it is undervalued because it is under utilised. I recently delivered a customer service programme to group of individuals. As part of the programme we reflected on a number of [...]

Also posted in Customer Service, Featured, Leadership, Sales, Uncategorized | Tagged building relationships, coaching, customer service, listening, proactive, Sales, success | Leave a comment

Lessons in Leadership

By Jo | Published: September 3, 2010

I recently read this article & thought that of all the material I have read on leadership this is a very practical approach to a skill (not sure if that is the right word) that eludes so many people. When I think back on all the bosses I have had or reflect on the many [...]