Author Archives: Jo

Listening? or blah blah blah…

By Jo | Published: March 22, 2010
I am currently in the process of upgrading my car.  On the way out of a meeting recently, I saw a garage that sells the model of car I am after & decided to have a chat with a salesperson.  I decided to test if he was really listening to what I wanted. For me [...]
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The Magic of Storytelling in Business

By Jo | Published: March 12, 2010
I read recently that back in old Ireland, the storyteller was one of the most important people in old Irish society,  second in social ranking to the lawmakers.  Seanchai is Irish for “storyteller” or “old talker” to get closer to the actual meaning. What a wonderful way to get your message across by telling an [...]
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Changing perspectives

By Jo | Published: March 1, 2010
I went out for my regular walk recently & due to time shortages I needed to change my route. So the path I normally walk up,  I had to come back down. For a moment I thought I had wandered onto a different route (as my mind was busy with thoughts of what to write [...]
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Path of least Resistance

By Jo | Published: February 16, 2010
For those sailors amongst you (or if you have ever walked in a very strong wind)  you know that when heading upwind you need to tack,  like a zig zag shape. If you head straight into the wind you are stopped by the force of  resistance. We need to figure out this path when dealing [...]
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Order takers to Order makers

By Jo | Published: February 2, 2010
Oh how our world has changed. Back then , we sat in our nice cars, picked up the phone every now & then & waited for the orders to come in.  Good customer service was not in fashion, we didn’t need to be nice to them.  Sales were good so there was no need to [...]
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Getting people on your side

By Jo | Published: January 11, 2010
A bank teller tells his story – “A man came into the  bank to open an account. I gave him the usual forms to fill out. Some of the questions he answered willingly, but there were others he flatly refused to answer. Before I began the study of human relations, I would have told this [...]
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