Yearly Archives: 2010

Maximisie your conversations

By Jo | Published: November 8, 2010
Having conversations with prospects,  customers is always good but are you really getting the most out of them?  How many times have you hung up the phone or walked away from someone & said to yourself … “I should have asked them….”!!! If you have a particular objective to achieve in speaking to someone are [...]
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Effective sales tools – your Customer Service?

By Jo | Published: September 9, 2010
I believe that good customer service is a path to increased sales  & strong cusotmer loyalty. I believe that as a function within an organisation it is undervalued because it is under utilised. I recently delivered a customer service programme to group of individuals.  As part of the programme we reflected on a number of [...]
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Lessons in Leadership

By Jo | Published: September 3, 2010
I recently read this article & thought that of all the material I have read on leadership this is  a very practical approach to a skill (not sure if that is the right word) that eludes so many people. When I think back on all the bosses I have had or reflect on the many [...]
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Positive attitude attracts business

By Jo | Published: June 21, 2010
A landscape gardener ran a business that had been in the family for two or three generations. The staff were happy, and customers loved to visit the store, or to have the staff work on their gardens or make deliveries – anything from bedding plants to ride-on mowers. For as long as anyone could remember, [...]
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For real achievement – break it down

By Jo | Published: June 14, 2010
Ok  so you have a goal,  the golden acorn in our sights .  So how do you go about achieving it & then hang onto it? The initital euphoria of your new idea may wear off or you realise that actually your goal is going to take much longer to attain than you initially thought. [...]
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Chasing your goals

By Jo | Published: May 4, 2010
Ever feel like a squirrel running up & down different trees trying to find an acorn? I sometimes watch the busy endeavours of the squirrels in our local park & it got me to thinking about some similarities in our own lives. They run up a tree , might stop on way for a look [...]
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Leading the way

By Jo | Published: April 14, 2010
I took some time over the Easter break to spend a few days on west coast.  Luckily the weather improved & I was able to stand on Europes’ most westerly coast & take in the amazing scenery. In midst of taking all this in it reminded me of how insignificant  we can be & how [...]
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Values in Business

By Jo | Published: March 29, 2010
In looking at goal setting with one of my clients recently , the subject of values came up for his business & what he wanted his business to represent & look like in the future. Our discussion led to developing partnerships with companies,  people who have a similar view to quality, how they sell themselves [...]
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Listening? or blah blah blah…

By Jo | Published: March 22, 2010
I am currently in the process of upgrading my car.  On the way out of a meeting recently, I saw a garage that sells the model of car I am after & decided to have a chat with a salesperson.  I decided to test if he was really listening to what I wanted. For me [...]
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The Magic of Storytelling in Business

By Jo | Published: March 12, 2010
I read recently that back in old Ireland, the storyteller was one of the most important people in old Irish society,  second in social ranking to the lawmakers.  Seanchai is Irish for “storyteller” or “old talker” to get closer to the actual meaning. What a wonderful way to get your message across by telling an [...]
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